- Listed: October 23, 2014 4:11 pm
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Tests. We all hate tests! To ensure consistency in tests, keep them simple and visual (use as several pictures as possible), and use multiple-choice, ordering, or true-false format to ensure consistency in grading. Most of our workers no longer take fill-in-the-blank or essay tests. Ensure they have the basics down. Do all your trainers actually grade tests the very same way?
All the above forms of “training” are really just education, yet most managers think it’s coaching. We didn’t get our driver’s license after reading the book,http://patroltacticalgear.com/coralfrees.php, watching the video, and passing a test–we had to demonstrate our skills to the authorities prior to we received permission to drive. Education is the necessary evil that must come first, though.
Videos. Better than reading for most employees, but they require to be short segments (3–5 minutes maximum) with tons of visual image changes. Our staff today are used to watching CNN with talking video, a crawler message along the bottom, along with the weather forecast on the side–all while having four online chats with their friends. Long,http://www.xcanvas.in/womensfreerun2.php, drawn-out videos lose their attention quickly. Watch a segment and go practice what you learn. You can watch the next segment after that.
Problem is, if we do not educate them before we train them, it could result in problems. Feel about how you learned to drive. You will need knowledge of the laws and then the actual coaching of finding behind the wheel. Exact same may be mentioned for studying concerning the birds and the bees–if the education component isn’t performed successfully, the training could result in undesirable outcomes!
People train men and women. Just because someone is a good employee doesn’t mean they will be a good trainer. The proper tools to educate will help, but the payoff is in the trainer demonstrating, coaching, and validating the skill of a new employee. To illustrate this point for your team, ask your trainers to train you on how to tie your shoes or put on a shirt. Act like you know nothing about it. Point being, it’s a simple task we can all do in our sleep–like ringing up orders or making burgers–but it’s incredibly hard to train someone else how to do it.
Having the new employee demonstrate abilities for a manager shows you two things: how good the trainer was, and that the employee can do the functions of the job. We all might feel we have the same definition of “greet the guest” or “suggestive sell,” but when we see our staff in action, we find it’s all across the board. If we don’t coach them through the skill, they will simply do what they see at other restaurants (which often is not good). Conduct these validations every 90–180 days to keep standards top of mind.
Manuals,http://www.cuarzo-ourivesarias.com/e2shoes.php. Boooooooooring! We do need to have documentation, but make it fun! Include tons of photos and minimal text so it’s more of a comic strip look. Men and women are more likely to remember what they see versus what they read, so retention of information is better. Additionally,http://regalka.pl/freerun3cheap.php, it’s easier to translate into other languages.
Online. Golden Corral, White Castle, Sea Island Shrimp House, Buffalo Wild Wings, and Chuck E. Cheese’s are all using or testing e-learning. Since it is self-paced, it goes at the speed with the learner. Be careful: As we’ve seen with e-books, it’s not too comfortable to read a book on a PC, so keep the text to a minimum. Review questions could be built in as a checkpoint for the learner to advance to the next section. Great way to replace video and print, but it’s still not “training.”
Mark Flores, director of ops for Chuck E. Cheese’s, utilizes the macaroni-and-cheese example to demonstrate the distinction. We’ve all created mac & cheese plenty of times in our lives, but if we don’t follow the instructions exactly, we might get macaroni soup, crunchy macaroni, or something else other than what we intended. So how do we deliver education and training to ensure consistency?
Do we follow the exact same format with our personnel? Many companies do not–we just memorize a bunch of useless info the guest cares little about after which we’re ready,http://www.babyundkind.info/freerunning.php. You’ll need to be validated on the abilities it takes to do the job and re-validated periodically in the future. Knowing the job and doing the job are two entirely different things–and the guest notices.
Macaroni and cheese anyone?
Lots of people do not understand the distinction in between education and training. Education is giving out info and communicating to your trainees. Coaching is about practice and creating skills. Today’s younger generation of workers wants to become trained, not educated.
Robot” starring Will Smith. The trainer’s classic status
hold and explode into the air.
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